August aims to ship all orders out within two business days of order placement.
August mainly uses UPS and USPS to ship both domestic and international orders.
Your shipping rate is determined by the weight and destination of the order.
If you have received a shipping notification, August is unable to make any changes to your order.
August is unable to combine orders or add items to orders.
Customers are responsible for their own return shipping.
August sometimes undergoes periods of high order volume where shipping times can exceed the two business day window.
All U.S. orders are trackable via USPS Priority Mail or UPS.
August is not responsible for lost, damaged or misdelivered orders. Please contact the mail currier you selected for shipping to help locate your package and/or file a claim.
USPS estimates to most major markets. Does not include passage through customs.
International Custom Duties are not included in the shipping fee.
International orders may be charged customs fees by the destination country's government and these are not included in August's shipping fee.
August is not responsible for any additional taxes or duties the destination country imposes.
Due to the customs process, delivery times are estimates and may take longer than stated.
August is not responsible for lost/damaged international orders shipped via USPS or UPS.
Returns will be accepted only for store credit within 14 days of receipt. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a credit or exchange.
SPECIAL AND LIMITED RELEASES ARE FINAL SALE – NO RETURNS.
ITEMS BOUGHT ON SALE ARE FINAL SALE – NO RETURNS.
All items must have an approved RMA before being shipped. Orders sent back without an RMA will not receive a refund or store credit. Please email firstname.lastname@example.org for return/exchange instructions.
An RMA must be requested within 7 days of package delivery and items must be posted to August within 7 days of the RMA being granted.
All returns must be authorized via email or phone prior to shipping. Items returned without authorization may be refused upon delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Socks and garment care products are final sale and may not be returned.
To return your product, you should mail your product to:
414 State St.
Madison, Wisconsin 53703
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds do not apply to items bought in-store. The policy outlined below pertains to items bought online that arrived damaged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Any packages August receives that are marked "Return to Sender" or "Refused" will not be eligible for a refund - customers may have the order shipped to them one additional time or receive store credit.
August will only grant a refund for damaged product ordered online if the following conditions are met:
• All items must be unused and unworn
• Clothing must be clean and unwashed with all tags attached - once clothing has been worn and/or washed it cannot be returned or exchanged
• Shoes must not be worn or creased to the point where they would be deemed worn or not 100% brand new merchandise. Once shoes have been worn, they cannot be returned or exchanged
• All shoes must be returned in their original packaging
• August does not refund shipping on returns
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
All items bought on sale are final sale. Only regular priced items may be exchanged or accepted for store credit within 14 days of purchase.
We cannot hold stock for exchanges - in order to exchange your item please submit a new order online. The original order will be refunded on receipt of the return.
Size exchanges must be requested within 7 days of delivery.
August will issue a return label if an item is faulty or an error was made by August.
August will not be held responsible for any return packages lost in the post, therefore please keep your postage receipt as proof of postage and value the items at the price in which you paid for the product(s).
If you have received a defective item, please contact August with your order number and issue. Once the issue is verified, August will provide a return label. Do not mail an item back without authorization from August.
All rights to determine a product defective are retained by August.
Defects or incorrect orders must be reported to August within 7 days of delivery.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
414 State St.
Madison, Wisconsin 53703
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com or by mail using the details provided below:
Re: Privacy Compliance Officer
414 State St.
Madison, Wisconsin 53703